PRIVACY POLICY
Effective Date: May 13, 2026
HomeCleanse LLC and its subsidiaries and affiliates (“HomeCleanse,” “Company,” “we,” “our,” or “us”) respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, complete forms, communicate with us, or otherwise interact with our business.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Billing address
- Service address
- Payment information
- Information related to your property and remediation needs
- Communications and customer support inquiries
We may also automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website interactions
- Cookies and tracking technologies
How We Use Your Information
We may use your information to:
- Provide requested services
- Schedule appointments
- Send appointment reminders
- Deliver customer support
- Process transactions
- Respond to inquiries
- Improve our website and services
- Conduct analytics and research
- Send service-related updates
- Communicate promotional offers where permitted by law and with appropriate consent
- Maintain security and prevent fraud
- Comply with legal obligations
SMS Communications
By providing your mobile phone number and opting in to receive SMS communications, you consent to receive text messages from HomeCleanse related to:
- Appointment scheduling
- Appointment reminders
- Customer support
- Service updates
- Project updates
- Remediation progress notifications
- Account notifications
- Educational content related to mold remediation, water damage restoration, and indoor air quality
- Marketing and promotional communications where consent has been provided
Message frequency may vary.
Message and data rates may apply.
Reply STOP to opt out at any time.
Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.
Cookies and Tracking Technologies
We use cookies, pixels, analytics tools, and similar technologies to improve website functionality and user experience.
These technologies may collect information regarding:
- Website usage
- User behavior
- Advertising interactions
- Device and browser activity
You may disable cookies through your browser settings; however, some portions of the website may not function properly.
Analytics and Third-Party Tracking
We may use third-party analytics and advertising providers including:
- Google Analytics
- Meta/Facebook Pixel
- Other analytics providers
These providers may use cookies and tracking technologies to collect information regarding your interactions with our website.
Sharing of Information
We may share your information with:
- Service providers
- Payment processors
- Technology vendors
- Professional advisors
- Legal authorities when required by law
We do not sell your personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
SMS consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.
Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
However, no method of transmission or storage is completely secure.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access
- Correction
- Deletion
- Opt-out rights
- Withdrawal of consent
To exercise your rights, contact:
Children’s Privacy
Our services are not directed to individuals under 18 years of age.
We do not knowingly collect personal information from children.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised effective date.
Contact Information
HomeCleanse LLC
1712 Ginesi Drive
Freehold, NJ 07728
Email: [email protected]
Website: https://www.homecleanse.com